Cancellation & Rescheduling Policy

At Tsumugi, we value your time, and we ask that you value ours, too.

To maintain the quality of care we offer and ensure fair access for all people we care, we kindly require a minimum of 48 hours' notice for any cancellations or changes to your appointment. Missed appointments will .

Initial & Re-Assessment Appointments, Discovery Calls

• Cancellations or reschedules made within 48 hours: 100% fee applies

• Missed appointments (no-shows): 100% fee

• No exceptions

Follow-Up Appointments

• Cancellations/reschedules made:

  • 0–24 hours before: 100% fee

  • 24–48 hours before: 50% fee

• Missed appointments (no-shows): 100% fee

• No exceptions

All treatment fees are non-refundable. This includes situations where a treatment is not received due to late cancellation or missed appointments.

Please Note:

The show must go on.
We welcome late arrivals — even for the last five minutes — but your session will end at the originally scheduled time and will not be extended.

We deeply appreciate your understanding.

This policy helps keep our care sustainable and accessible, allowing us to continue offering thoughtful, high-quality care to everyone who walks through their journey with us.

To learn why our cancellation policy matters, please visit “Why cancellation policy matters”.

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